Student Help Center | The EdTech
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Student Help Center

Find quick answers, manage your courses, and get the technical support you need to succeed in your AI journey.

Admissions & Enrollment
Registration, batches, and eligibility.
Course Access & LMS
Portal login, classes, and recordings.
Certifications
Verify, download, and results.
Billing & Payments
Invoices, EMI, and refunds.

Frequently Asked Questions

Quick answers to the questions we hear most often.

How do I access my course materials on the LMS?

After successful enrollment, you will receive login credentials via email. You can access the LMS portal by clicking the “Student Login” button on our website and entering your details. All live class links and recorded videos are available in your dashboard.

When will I receive my certification?

Certificates are typically issued within 7-10 business days after successfully completing your final evaluation and project submission. You will be notified via email, and you can download it directly from your LMS profile or verify it on our Verification Page.

What is the refund policy for courses?

We offer a 7-day money-back guarantee for most of our programs. If you are not satisfied with the course within the first week, you can request a full refund by contacting our support team. Please note that refunds are processed within 5-7 business days.

What are the system requirements for live classes?

To attend live classes seamlessly, you need a stable internet connection (at least 5 Mbps), a modern web browser (Chrome, Edge, or Firefox), and a working microphone. We highly recommend using a laptop or desktop for the best coding experience during the AI labs.

Can I get recordings if I miss a live class?

Absolutely! All live sessions are recorded and uploaded to the LMS within 2 hours of the class ending. You can access them anytime during your course duration for revision.


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Our support team is available Mon–Sat, 10:00 AM to 6:00 PM.

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